What is innovation? In a very real sense, it is the heartbeat of Kaiser Permanente. As a short video put it at a recent Innovation 4.0 Retreat that I was privileged to attend, “It’s in our DNA.”
But if you want to know the definition, “innovation” is summed up in a few seconds by Dr. Morris F. Collen, on the job at Kaiser Permanente since 1942. Yes, that’s right, 1942. He still comes to the Division of Research he founded in Oakland, California a couple days a week.
“Innovation, to me,” says this pioneer physician who helped create the field of Medical Informatics, “means new developments that create change of sufficient importance to alter and even disrupt the practices and procedures that they’re designed to change.”
Want a quick tutorial on innovation at Kaiser Permanente? Take at look at Innovation at Kaiser Permanente, a five-and-a-half minute video, to learn more.

